What Is myGov?

myGov is a secure online portal run by the Australian Government that lets you access a wide range of federal government services from a single account. Instead of managing separate logins for Medicare, the Australian Taxation Office (ATO), Centrelink, and other agencies, myGov brings them together in one place.

Whether you're lodging a tax return, checking Medicare claims, or managing Centrelink payments, myGov is the starting point for most federal government interactions online.

Which Services Can You Access Through myGov?

Once you have a myGov account, you can link it to a range of government services, including:

  • Australian Taxation Office (ATO) – lodge tax returns, view income statements, and manage your tax affairs
  • Centrelink – apply for and manage welfare payments, update personal details
  • Medicare – view claim history, update bank details, access your Medicare card digitally
  • My Health Record – view and manage your personal health records
  • Child Support – manage child support assessments and payments
  • National Disability Insurance Scheme (NDIS) – access your NDIS plan and manage funding
  • Department of Veterans' Affairs (DVA) – manage veteran entitlements and health care

How to Create a myGov Account

  1. Go to the myGov website – Visit my.gov.au in your browser.
  2. Click "Create a myGov account" – You'll be prompted to enter an email address. Use one you check regularly.
  3. Verify your email – A code will be sent to your email. Enter it to confirm your address.
  4. Create a password – Choose a strong, unique password you don't use elsewhere.
  5. Set up sign-in options – You can use a secret question, a code sent to your mobile, or the myGov app for future logins.
  6. Accept the terms of use – Review and accept the conditions of using the service.

How to Link Services to Your myGov Account

After creating your account, you'll need to link each service individually. Here's how:

  1. Log in to your myGov account.
  2. From your homepage, click "Link a service".
  3. Select the service you want to link (e.g., Medicare or ATO).
  4. Provide the identity questions or reference numbers specific to that service.
  5. Once verified, the service will appear on your myGov dashboard.

Each service has its own linking process. For example, to link Medicare you'll need your Medicare card number, and to link the ATO you may need your tax file number (TFN) and details from a previous tax return.

Using the myGov App

The myGov app (available on iOS and Android) allows you to access your account from your smartphone. The app also supports the myGov Code Generator, which provides a secure way to verify your identity when signing in without needing SMS codes.

Tips for Keeping Your myGov Account Secure

  • Never share your myGov login details with anyone, including family members.
  • Enable two-factor authentication (2FA) for an extra layer of security.
  • Be wary of phishing emails or text messages claiming to be from myGov — the government will never ask for your password via email.
  • Always log out after each session, especially on shared devices.
  • Update your contact details promptly if your email or mobile number changes.

Getting Help

If you have trouble creating or accessing your account, you can call the myGov helpdesk on 132 307 (within Australia). Support is available Monday to Friday during business hours. You can also visit a Services Australia service centre in person for assistance.